The Novant Medical Group Forsyth Region practices have a plan in place to help if you have an emergency after your doctor's office closes. Keep your doctor's phone number posted in a handy location so you can call the office. Dial 911 for a life-threatening situation that does not allow time for you to call your doctor's office.

Choosing a primary care doctor is a great way to maintain exceptional health throughout the course of your life. In addition to treating acute illnesses, your primary care physician can partner with you to meet your long-term health goals and needs. Over time, this relationship can translate into continued health and enhanced quality of life. 

The Novant Medical Group Forsyth Region practices have a plan in place to help if you have an emergency after your doctor's office closes. Keep your doctor's phone number posted in a handy location so you can call the office. Dial 911 for a life-threatening situation that does not allow time for you to call your doctor's office.

If your provider is unavailable when you need to see him or her, you can schedule an appointment with another one of our physicians, physician assistants or nurse practitioners. 

If you need a prescription refill, contact your pharmacy. The pharmacy contacts your physician for approval of the refill. Remember to call the pharmacy before your supply of medicine runs out and leave ample time for it to be refilled. Check with your doctor to verify if he or she requires a 24 hour notice to obtain a written prescription and how to handle refills after hours or on the weekends. 

Patients should bring the following items with them to their appointment:

• Insurance card - to comply with insurance company requirements, you must show your insurance card at each visit.
• A complete list of current prescriptions or the actual bottle.
• Any over-the-counter medications, herbal supplements or vitamins you take, because these can affect your body and its reaction to other medications that may be prescribed for you.
• Pertinent information about your medical and surgical history, such as records of previous treatment, immunization record and a copy of your previous medical records if you are transferring from another practice.
• In some situations, you may need to bring recent X-ray films, MRIs, and CT scans. You are advised at the time your appointment is made if these are needed.

Novant Medical Group Forsyth Region practices accept most health insurance plans. For a complete list of plans accepted, visit our Billing and Insurance page. 

We realize that extenuating circumstances can arise at the last minute for all of us. Our goal is to provide you with continuous and consistent care and to ensure that you receive appropriate medical treatment. Call your doctor's office 24 hours in advance if you cannot make your scheduled appointment. This helps us care for you and may allow another patient to benefit from the time reserved for you. 

There is a $25.00 fee for missed appointments. Insurance companies do not pay for this charge, the patient or guardian is responsible for the fee. The doctor's office is more than happy to help you schedule appointments around your special needs and makes every effort to accommodate you.

We ask that all our patients be responsible for the payment of services rendered on their behalf. This may include your co-payment, payment for services not covered by your insurance and/or any balance left after we have received payment from your insurance company. However, we understand that there are times when a patient may be experiencing financial difficulties and is unable to make a payment for service rendered. In such cases, we want to help you before your account becomes delinquent (90 days or more). If it is difficult for you to make a payment, call one of our service representatives at 336-718-4820 or toll-free at 1-800-448-0065 for a confidential discussion of the options we have to help you. 

We will be glad to complete health forms you may need, including school, sports physicals, insurance or disability when you bring them to a scheduled appointment. However, because of the time involved to complete these documents, there is a $15.00 charge for this service if the forms are brought to the office for completion with no scheduled appointment. 

Yes, our practices provide free and convenient parking at their offices. 

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